The CTP said in a statement that it is "in constant contact with the Government, and a meeting with the Minister of Internal Affairs has already been scheduled to demand clarification on what is happening at Lisbon Airport, particularly due to the failures of the new European automated border control system."
The confederation, which represents tourism companies, reiterated that these "constant" problems at Humberto Delgado Airport in Lisbon, which have been recurring since May, "put the image of national tourism in particular and the country in general in check."
The CTP emphasised that its concern has "intensified in recent days, given the problems experienced at Lisbon and Faro Airports, with long lines and waiting times."
The first phase of the new European automated external border control system (Entry/Exit System (EES)) came into effect on October 12th, without the collection of biometric data from all travelers from outside the Schengen Area, which is scheduled to begin in late November.
According to the CTP, two days later, on a Tuesday, the busiest day for non-EU passengers, "equipment failures and a lack of border police resources once again caused chaos at Lisbon Airport."









Why Portugal always fail??? And when the Tourists aviod Portugal for this reason. Everyone is crying and not understanding why could be happen. Wake up and do your job Portugal!!
By Tom from Lisbon on 21 Oct 2025, 20:39
Arrived in Lisbon yesterday from the UK. No queues and friendly border staff.
By Ian Gander from UK on 22 Oct 2025, 14:36
Returned to the UK from Lisbon yesterday. Security five minutes, e gates zero delay. Understand others have had issues but not me. No delays and friendly helpful staff. Loved Lisbon.
By Mr Ian Gander from UK on 27 Oct 2025, 20:07