Despite a moderate increase in the number of complaints received, the Annual Report on Satisfaction with Public Services reveals a 15% drop in satisfaction.

In total, public services recorded 16,436 complaints, an increase of 1.98% compared with 2024. Despite the moderate increase, O Jornal Económico reveals that qualitative indicators have fallen sharply.

O Jornal Económico reveals that the top 10 public entities with the most complaints in 2025 are: IHRU (20.06%); IMT (13.68%); AIMA (12.12%); SNS (4.03%); Social Security (3.25%); Carris (2.74%); Carris Metropolitana (2.68%); the Ministry of Environment and Energy (2.60%); CP – Comboios de Portugal (2.60%) and IRN – Instituto dos Registos e do Notariado (2.34%).

The report, quoted by O Jornal Económico, states that despite the generally negative scenario, “cases of excellence have been identified that demonstrate that it is possible to provide an effective public service: the DGEG (Directorate-General for Energy and Geology) leads the Public Administration with a Satisfaction Index of 90.2; Chaves District Hospital stands out in Health (SI 79.6), and Nova FCSH and Carris emerge as positive references in their respective sectors”.